Refunds & Withdrawal

1. What you are buying

Everything sold here is digital content delivered by download immediately after payment. Nothing is shipped.

2. Withdrawal and refunds

Before paying you tick a box expressly requesting immediate delivery and acknowledging that you lose your right of withdrawal once the download is made available. This is the exception for digital content in Art. 59(1)(o) of the Italian Consumer Code (Art. 16(m) Directive 2011/83/EU). Once the download link has been made available, the purchase cannot be cancelled for a refund. Full detail in Section 8 of the Terms of Sale.

3. When we do refund

• Faulty file. If the PDF is corrupt, incomplete or does not match its description, the legal guarantee of conformity applies (Section 9 of the Terms). We first supply a working file; if we cannot, we refund.
• Duplicate charge or payment error. Refunded in full.
• Not delivered. If payment succeeded but you never received a download link and we cannot re-issue it, we refund.

4. How to ask

E-mail quazacards0@gmail.com from the address used at checkout with your Stripe receipt number and a short description. We reply within 5 business days. Refunds go back to the original payment method within 14 days of our decision.

5. Lost your link?

That is not a refund case. Send us your receipt number and we will re-issue the link.

6. Chargebacks

Please contact us before disputing a charge with your bank. A chargeback on a delivered product, absent a genuine error, breaches the Terms and we will contest it with the order and delivery record.