Terms of Sale

1. Seller identification

(Art. 7 Legislative Decree 70/2003; Art. 49 Italian Consumer Code.) The store at this address (the “Store”) is operated by:

(the “Seller”, “we”, “us”). CUTSCENE is a trade name of the Seller.

2. Definitions

• Product: a downloadable digital file (PDF) sold on the Store, currently the guide “PS2 Character Video Workflow”.
• Consumer: a natural person acting for purposes outside their trade, business, craft or profession (Art. 3 Italian Consumer Code).
• Digital Content: data produced and supplied in digital form, not supplied on a tangible medium (Art. 45(1)(e) Italian Consumer Code; Art. 2(1) Directive 2011/83/EU).
• Access Link: the personal, signed web address from which a buyer downloads the Product after payment.

3. Nature of the Product

3.1. The Product is educational Digital Content: a written workflow describing how to use third-party AI and video-editing software to produce a certain style of video. It is delivered as a PDF file, not on a tangible medium.

3.2. The Product does not include the third-party software, any account, credits or subscription for it, nor any character, voice, image or video. Those services are provided by their respective operators under their own terms and prices, which may change at any time and are outside our control.

3.3. The Product describes a process. It does not guarantee any particular creative, commercial or audience result, which depends on your inputs, your choices and third-party services.

4. Eligibility

You must be at least 18 years old, or the age of majority in your country, to buy. By buying you confirm this. Purchases can be made as a Consumer or as a business; consumer-protection provisions in these Terms apply only to Consumers.

5. Conclusion of the contract

5.1. The product page is an invitation to make an offer. Your order is placed when you complete payment on the Stripe Checkout page. The contract is concluded when Stripe confirms the payment and we make the Access Link available on the order-complete page.

5.2. Before paying you see the Product name, its price including VAT where applicable, the payment method and the consent described in Section 8. The contract language is English (an Italian translation of these Terms is provided for convenience; the English text prevails). We store the order record; you can request a copy at quazacards0@gmail.com.

5.3. Stripe sends a payment receipt to the e-mail you enter at checkout. Keep it: it is your proof of purchase and contains the order reference we need to help you.

6. Price and payment

6.1. Prices are shown in the currency indicated on the product page and include VAT where applicable to your country of residence. The price charged is the one displayed when you complete checkout.

6.2. Payments are processed by Stripe Payments Europe, Ltd. and its affiliates (“Stripe”). We never receive or store your full card number. Accepted methods are those offered on the Stripe Checkout page.

6.3. Your card statement will show the Seller's descriptor followed by “CUTSCENE”.

7. Delivery

7.1. Delivery is immediate. As soon as payment is confirmed you are redirected to an order-complete page with a download button and your Access Link.

7.2. The Access Link is personal and permanent. It re-checks your payment each time it is opened. Do not share it; anyone with the link can download your copy.

7.3. If you lose the link, e-mail quazacards0@gmail.com from the address used at checkout with your Stripe receipt number and we will re-issue it.

8. Right of withdrawal (Consumers)

8.1. General rule. Consumers in the EU/EEA normally have 14 days to withdraw from a distance contract without giving reasons (Art. 52 Italian Consumer Code).

8.2. Exception for digital content, with your express consent. Under Art. 59(1)(o) of the Italian Consumer Code (Art. 16(m) of Directive 2011/83/EU) the right of withdrawal does not apply to the supply of Digital Content not on a tangible medium if performance has begun with the Consumer's prior express consent and acknowledgement that the right of withdrawal is thereby lost. At checkout you are asked to tick a box giving exactly this consent and acknowledgement. Ticking it and paying means we deliver the Product immediately and you lose your right of withdrawal once the Access Link has been made available to you. We confirm your consent and acknowledgement on the order-complete page and in the order record (Art. 51(7)).

8.3. If you do not tick the box you cannot complete the purchase on the Store. You may instead e-mail quazacards0@gmail.com to arrange a purchase with delivery deferred until the 14-day period has elapsed.

8.4. UK Consumers. The same structure applies under regulations 36 and 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8.5. Consumers elsewhere. Cooling-off rights vary by country and may not exist for online digital purchases (for example, there is no general federal cooling-off right in the United States). We apply the regime above to all customers as a contractual minimum. Where the mandatory law of your country of residence grants broader non-waivable rights, those prevail.

8.6. How to withdraw where a right exists. Send an unequivocal statement to quazacards0@gmail.com or to our PEC address, or use the model form in Annex A. We confirm receipt without delay and refund within 14 days using the original payment method.

9. Legal guarantee of conformity

9.1. As a Consumer you benefit from the legal guarantee for digital content under Arts. 135-octies to 135-vicies ter of the Italian Consumer Code (Directive (EU) 2019/770). The Product must match its description on the product page, open in a standard PDF reader and be complete.

9.2. Not a lack of conformity: changes made by third-party services to their interfaces, options, limits or prices after the date of the Product; the quality of outputs you obtain from those services; your dissatisfaction with the results.

9.3. If the file is corrupt, incomplete or materially different from its description, e-mail quazacards0@gmail.com. Remedies follow the statutory order: we bring the Product into conformity (typically by supplying a working file) or, failing that, reduce the price or terminate the contract with a refund.

9.4. Consumers outside Italy also keep any non-waivable statutory warranty of their country of residence (for example under the UK Consumer Rights Act 2015).

10. Licence and intellectual property

10.1. The Product and its text, layout and prompts are the Seller's copyright. On payment you receive a personal, non-exclusive, non-transferable licence to download, store and read the Product for your own use. You may use the prompts and process it describes to make your own videos, including for commercial purposes.

10.2. You may not copy, share, resell, publish, upload, translate or otherwise distribute the Product or substantial parts of it, nor remove any notice from it. Breach terminates the licence.

10.3. Content you create by following the Product (characters, voices, scripts, videos) is yours, subject to the terms of the third-party services you use and to the rights of others.

10.4. Trademarks. “PlayStation” and “PS2” are trademarks of Sony Interactive Entertainment Inc. Any third-party software referenced in the Product is a trademark of its respective owner. The Seller and the Store are not affiliated with, endorsed by or sponsored by any of them. “PS2-style” is used descriptively to identify a visual aesthetic.

11. Your responsibilities when using third-party services

11.1. You are responsible for complying with the terms of every third-party service you use and with the law, in particular when generating or cloning voices: clone only your own voice or one you have the speaker's permission to use. Cloning or imitating a real person without authorisation may infringe their rights and the service's terms.

11.2. You are responsible for the content you publish, including compliance with platform rules on AI-generated media and any labelling requirements.

11.3. We are not a party to your relationship with those services and are not liable for their availability, changes, pricing, moderation decisions or outputs.

12. Limitation of liability

12.1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for wilful misconduct or gross negligence, or for any liability that cannot be excluded under the law applicable to you.

12.2. Subject to 12.1, our total liability arising from a purchase is limited to the price paid for that Product. We are not liable for lost profit, lost audience, loss of opportunity or indirect loss.

12.3. We are not liable for delay or failure caused by events beyond our reasonable control, including outages of our hosting provider or of Stripe; your statutory rights in case of non-delivery are unaffected.

13. Chargebacks

Initiating a chargeback for a Product that was delivered, in the absence of a genuine payment error, unauthorised transaction or breach on our part, is a breach of these Terms. We reserve the right to disable the Access Link of a disputed order while the dispute is pending and to contest the chargeback with the order and delivery record. Nothing in this Section limits your legitimate rights against your card issuer.

14. Personal data

We process the data needed to conclude and perform the contract (e-mail, name, country, payment status, order reference) as described in our Privacy Policy. Stripe processes your payment data as an independent controller under its own privacy notice.

15. Governing law, jurisdiction and disputes

15.1. These Terms are governed by Italian law. If you are a Consumer habitually resident in another EU/EEA country or in the UK, you also keep the protection of the mandatory provisions of the law of your country of residence (Art. 6, Regulation (EC) 593/2008 “Rome I”). Consumers resident elsewhere keep any non-waivable protections of their country of residence.

15.2. For Consumers resident in Italy the competent court is exclusively that of the Consumer's place of residence or domicile (Art. 66-bis Italian Consumer Code). For Consumers resident elsewhere in the EU, jurisdiction follows Regulation (EU) 1215/2012. For all other users the courts of Napoli, Italy, have jurisdiction, save for mandatory rules to the contrary.

15.3. Before going to court you may use an out-of-court alternative dispute resolution (ADR) body established in Italy or in your country; we will provide details of a competent body on request and state whether we commit to participate. The former EU Online Dispute Resolution platform has been discontinued and no longer accepts complaints.

15.4. Complaints: quazacards0@gmail.com. We aim to reply within 5 business days.

16. General provisions

16.1. Severability. If a provision is held invalid, the rest remains in force and the invalid provision is replaced by a valid one closest to its purpose.

16.2. No waiver. Our failure to enforce a provision is not a waiver of it.

16.3. Assignment. You may not assign your rights without our consent. We may assign the contract within a corporate reorganisation, provided your rights are not reduced.

16.4. Changes. We may update these Terms. The version in force when you buy governs that purchase.

16.5. Survival. Sections 9 to 16 survive performance of the contract.

17. Consent collected at checkout

This is the wording of the box you tick before paying:

I am at least 18 years old and I accept the Terms of Sale. I expressly request that the digital content be delivered immediately after payment, and I acknowledge that I thereby lose my right of withdrawal once the download has been made available to me.

Annex A. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract where a right of withdrawal exists, see Section 8.)

To: CUTSCENE / MAC ENTERPRISE S.R.L.S., Via Gaetano Filangieri 48, 80121 Napoli (NA), Italy, quazacards0@gmail.com
I hereby give notice that I withdraw from my contract for the supply of the following digital content: ______
Ordered on: ______ · Stripe receipt no.: ______
Name of consumer: ______ · Address: ______
Signature (only if on paper): ______ · Date: ______